Frequently Asked Questions
1. Where do you buy your materials?
Because sourcing is an area of research and development that a great deal of time and money is spent on to find the best, highest quality materials, this is not something I openly share with the public.
2. I love your work, can I work or intern at Studio Herron?
At this time there are no employment opportunities at Studio Herron.
3. I am really interested in hand tufting, how do I do it? What materials do I use and where do I buy tools?
I taught myself how to hand tuft after seeing it done by master craftsman on a rug making trip to India. About a year of trial and error in my studio went into my learning process. I am really excited about using this technique and am still developing it as I evolve artistically. At this time, I am a bit overwhelmed by the volume of emails and direct messages on social media that I receive daily asking for my sources, techniques and information. I would love to share more with you, and I do this by teaching workshops on hand tufting from time to time throughout the year in various cities at universities/schools. I teach the technique and discuss how it is used in the industry for rug making, and for art making by artists along with a short history of the craft. If you are interested in learning more about hand tufting, check the workshop page under the tab "info". If you do not see a workshop in your area, I'd be interested in coming to teach. Send workshop and teaching invitations to firstname.lastname@example.org.
4. Why is shipping so expensive?
Each time you shop with Studio Herron, you will be prompted at the checkout to select a shipping option. We ship USPS Priority Mail, Fed Ex Ground and UPS Ground. Shipping costs are based on weight and size of the package and distance.
5. I live outside of the United States, how can I place an order?
At this time, shipping rates outside of the United States are very high. If you would like to order an item or place an item for your store, please email Jonathan at email@example.com. We will quote you a shipping rate and send an invoice.
6. Can I return my throw?
At this time Studio Herron does not accept returns and all sales are final.
7. Do you welcome studio visits?
Studio visits are arranged by appointment and invitation. From time-to-time I welcome studio visits with press, academic institutions, commercial entities and businesses, the trade, galleries and artists. For the General public, I have two open studio events each year and invite people to come inside and visit.
8. I would like to feature Studio Herron in my publication, how do I reach you?
Please send all inquiries to dee at firstname.lastname@example.org
9. When will you have rugs available?
As always I am truly honored to have your support and interest in Studio Herron. Thank you for visiting! xo, Dee